With the addition of a new customer success team at MSL, we are looking to help you get the most out of SwiftPOS. With your customer satisfaction as the core goal, we will take you on a journey, discovering the true power of SwiftPOS and how you can maximise its impact on your hospitality operation.
Question: What can set you apart from your competitors?
Answer: Your team!
Your staff are one of your biggest assets and can dramatically impact your hospitality operation. The success of your customer service can come down to your staff and their ability to deliver your business objectives.
Getting this right can be one of the biggest challenges we face in our industry. Staff training and consistency are everyday problems faced by venues. However, it can be easier.
To continue our journey discovering the powers within SwiftPOS, lets dive into the product information function.
In Back Office, when creating a new product or reviewing and making changes to an existing product, you can add a ‘note’ to that product.
By clicking on ‘Notes’ will open a screen where you can add information about that individual product.
This could include:
Wine – Tasting notes, region, or what meal it is best served with.
Meals – Description of the dish, protein origin, or how it is cooked
Cocktails – Recipes, of flavour profile of the cocktail
The only limitation is your imagination!
New to this feature is Allergens. Empower your staff and add allergen information to your menu items, allowing them to sell products with confidence… safely.
Question: How many times have you been to a venue and either heard or witnessed a customer ask a waiter, ‘does this have gluten?’ and the reply is, ‘I will have to check with the kitchen.’ And seen them leave the floor to check?
Answer: Too often!
Remove this occurring from your venue by simply utilising this feature. It will improve consumer confidence, and will improve your staff’s product knowledge, making them your champions!
Once you have added the notes into each product, you will see the power of information now available at your staff members fingertips.
On the POS, this information will be simply available by pressing the ‘product information’ function button, then the product.
The product information will display on the screen. Your staff will have the option to review and inform guests details of products in a way they have never been able to before.
They can also print the product information notes as required. This will remove the need for staff manuals or cocktail recipe books behind the bar, making your staff champions of your products.
Utilising the product information feature in your operation will allow you to improve your staff’s product knowledge, improving your customers experience, setting you apart from your competitors.
Why not try it out? Get in touch and we can show you how to get the best out of SwiftPOS
Article By Beth Kucks