When a member requests to leave the club, you need to update the database to reflect that they are no longer an active member. This knowledge base explains how to add them to a Resigned Exclusion as well as how to cancel any future payment plans and direct debits.
To close an account, you need to:
Set an Exclusion
Navigate to the exclusions page on the selected member’s detail page
Select add an exclusion and input the exclusion type and effective from date
Once the information has been input, select ok to save.