When a guest attempts to order a product within the Age Restricted Product Family, the Age Confirmation prompt will appear. The guest either confirms their age or enters date of birth depending on the mode you selected.
Once a guest has entered that they are over the minimum age, they are permitted to order from the restricted products. What’s more, the guest won’t be prompted to confirm their age for the next 24hr period from the point they place an order.
If the guest answers they are ‘under’ the restricted age or ‘I’d rather not say”, the product they were attempting to order will NOT be added to their cart. The guest will continue to be prompted to confirm their age each time they attempt to order an age restricted product.
Staff Experience
If a patron has passed the Age Restriction check, any orders placed by that patron over the next 24hr period will include a comment within the order to show staff they have answered the prompt so your team can decide if they need to test the guest through an ID check. The comment is displayed on:
- Order Printer dockets
- Kitchen Printer dockets
- Within the ‘View Order History’ menu at Touch as shown below: