Hiding transactions within Virtual Manager is a useful feature in the instance of an error such as incorrect charge being levied. This will ensure that the members account will not display unneeded information on their member statement.
The golden rule is to ensure that the transactions always sum to zero. If they don’t balance, POS can display a different balance to what is displayed in Virtual Manager.
Best practice is running a Hidden Transactions report as part of your End of Month procedure to confirm the balances are zero.
To run the report, go to:
If your report shows balances that don’t sum to zero, you’ll know further investigation is needed.
And if you can’t work it out, feel free to log a ticket with MSL support for assistance. firstname.lastname@example.org