Convention Centres

SwiftPOS and MSL has allowed ICC Sydney to innovate and evolve rapidly by adding functionality such as the OrderAway QR code solution and web ordering to our retail service offerings. The SwiftPOS system has shown itself to be more stable and user-friendly than the previous point of sale software with a noticeable reduction in support calls during events.

We chose to partner with MSL to implement SwiftPOS due to the proven experience they have in implementing to similar large-sized and complex organisations. We see SwiftPOS as a highly customisable, state-of-the-art, robust solution, which left us full of new ideas and excitement for the future. Since going live in February, both front of house staff and management have been nothing but impressed with the implementation and the improvements we have made to both our operations and our guests’ experience.

When it came down to the final decision between MSL and another POS provider, it was clear the overall SwiftPOS solution was far superior in its underlying core architecture, functionality and robustness. I can’t speak highly enough of the SwiftPOS system and the many operational improvements it has provided us over our previous system. Seeing our future with MSL’s technology and development roadmap is very exciting. The whole team at MSL have done a really terrific job, thank you!

BEC went through an extensive review of a number of industry leading POS systems. From that initial meeting, we immediately saw major advantages that separated MSL from the pack, and significant improvements from our previous system. In the end, the decision to roll out SwiftPOS at BEC was an easy one. The MSL team was very professional, knew exactly what they were doing and have won my confidence over in being the correct fit for the Entertainment Centre moving forward.

MSL demonstrated an excellent understanding of our venue and our needs specifically, with their SwiftPOS platform ticking the greatest number of boxes in terms of what we were looking for. Operating a Stadium, one of the key areas we want to cover is mitigating the risk of not being able to trade, and the SwiftPOS underlying core architecture really stood out in this regard, with its inbuilt redundancies and ability to operate completely offline, whilst maintaining the key cloud functionality we need on game day.