Case Study
Redland Bay Golf Club
Enhancing Member Experience with SwiftPOS
- Time & Cost Savings
- Better Reporting
- Improved Member Experience
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The Challenge
Dealing with a disjointed back-office system and data coming from 4 sources, changes were hard to implement and inaccuracies were difficult to pinpoint for Redland Bay Golf Club.
The Solution
The different systems were brought into an integrated platform, allowing members to book their tee time online up to 15 days in advance, arrive on the day, check-in and be out on the course in under a minute. The members can also use their mobile device to order food and drinks on the course or in the clubhouse.
The Results
- Fully Integrated - Consolidation of four software solutions into one
- Member Self Service - Online tee time bookings and mobile ordering
- Costs Savings - Reduction of one full headcount in administration
- More Accurate Reporting - Better management decision making
"Changing the system over to MSL Solutions has been a gamechanger for the club. We’ve got better efficiencies in back office, so we’ve got reduced admin costs. Member experience has been improved, and the board decision making process has been improved as well due to the more accurate reporting that I’m able to provide the board."
Paul Fitzpatrick
General Manager
- March 31, 2021
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