The Challenge

The installation and support of a POS system was an important part of the upgrade selection process for Ramsgate RSL, to ensure there would be minimal disruption to operations.

The Solution

At the start of the implementation process, the MSL professional services team partnered with Ramsgate RSL’s in-house team to understand the business requirements and desired outcomes. A customised implementation plan was designed to suit the needs of Ramsgate RSL based on proven project implementation methodology and governance processes.

The Results

Thorough planning and having the MSL implementation team onsite delivered a seamless transition to a new system.  An additional benefit of this approach was that the team at Ramsgate RSL had time to address issues in the first few days of going live, to understand, review and optimise how the POS system operated.